When trying to use Twitter for business promotion, one of the big mistakes a lot of businesses make is that they use this tool strictly to promote their business; while this seems like the natural approach to take (after all, if you're there to promote your business, you might as well do so), it can actually be extremely counter-productive, as most regular users of Twitter use the site as an escape from the drudgery of their workday responsibilities - and one of the things they are least likely to do is follow a company whose tweets contain nothing but business-specific information on products and tools and other business-related things!
Instead, you should make it your goal to also mix in items that will entertain your followers, or will otherwise create enjoyment for them - for instance, tweeting trivia questions about your business, or profiling a specific employee, and (with permission, of course) tweeting trivia information about them - and you can even consider using Twitter to give products away for free to your followers.
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