When interviewing a prospective employee, many people make the mistake of focusing on their past employment history and on their credentials, but while these things are already listed in the prospective employee's resume, one thing you can really only get a good feel for in person is the employee's character; focus on character as much as possible in your interview, devising questions that will help you to get a good feel for what the interviewee's character is like.
It is also helpful to do a background check on the people you are interviewing; some companies choose to skip this step because of the cost of doing a background check on so many different people, but this is an important step in the hiring process, and it is well worth the money you will spend.
And of course, calling the interviewee's former employers will also be worth your time; while calling the references is a fine thing to do, you can pretty well assume that they will not put down a reference if that reference will say something negative about them, but calling their former employers will give you a much better picture of what they will be like as an employee of yours.
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